Univw

2024-06-17 09:16:22
Univw
Categories
Sales
Users of this tool
Start-upsSmall BusinessesSales TeamsCustomer Service TeamsService Job Management Teams
Pricing
Custom pricing based on team size and location
Related Searchs
AI-powered CRMsales automationcall center analytics solution
Univw is a powerful CRM solution designed specifically for start-ups and small businesses, aiming to streamline sales processes and enhance business efficiency. It offers a range of features including custom dashboards, automated call QA, external automations, agent coaching, and intelligent summarisation and notes. Univw stands out with its integrated cloud telephony, data from external sources, flexible workflow engine, and datalake & visualization capabilities, which empower decision-making and support a stable environment for growth. The platform is versatile, catering to various business needs such as sales, automation, services, and customer support, promising significant improvements in customer satisfaction, turnaround time, and service efficiency. Univw's pricing model is flexible, accommodating teams of various sizes and locations, ensuring accessibility for businesses globally.

Top Features

  1. Custom Dashboards and Reports
  2. Automated Call QA
  3. External Automations
  4. Agent Coaching
  5. Notes and Summaries
  6. Resource Hierarchy-Based Data Access
  7. Integrated Cloud Telephony
  8. Data from External Sources
  9. Flexible Workflow Engine
  10. Datalake & Visualization

Usecases

  1. Streamlining sales processes to drive revenue growth
  2. Automating post-sales operations for customer retention
  3. Tracking and managing service jobs from creation to completion
  4. Reducing customer support resolution time and increasing satisfaction rates
  5. Utilizing advanced analytics for data-driven decision making

Links

  1. Pricing: /pricing

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